Refund Policy
Refund Policy
Last Updated: March 11, 2024
At Nexus AI Innovations, we are dedicated to providing top-notch IT services and software development solutions driven by state-of-the-art AI technologies. We prioritize customer satisfaction and aim to surpass your expectations in every project we undertake.
Our Refund Policy
We understand that situations may arise where you need to request a refund for services rendered by Nexus AI Innovations. Our refund policy reflects our confidence in the quality of our work and our steadfast commitment to your satisfaction.
When Does Our Refund Policy Apply?
Service Non-Delivery: If, for any reason, we are unable to deliver the agreed-upon services within the specified timeframe, you are entitled to a full refund of the payment made.
Unsatisfactory Service: While we strive for excellence, if you are dissatisfied with the quality of our services and can provide valid reasons for your dissatisfaction, we will initiate the refund process.
Cancellation Prior to Commencement: If you choose to cancel a project before we have initiated any work, a full refund will be issued promptly.
How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team by emailing inquiries@nexusaiinnovations.com or calling +(91) 863-957-0793. Provide details about the issue and reasons for your refund request. Our team will review your request and may ask for additional information or clarification if necessary. Once your request is approved, we will process the refund promptly using the same payment method you used for the initial transaction.
Refund Timeframe
Refunds will be processed within 7 business days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Exclusions
Our refund policy does not cover the following scenarios:
Change in Project Scope: If there is a change in project scope, objectives, or requirements after work has commenced, resulting in additional efforts or resources, a refund may not be applicable.
Client-Requested Delays: Delays caused by client-requested changes, unavailability, or non-responsiveness may impact project timelines but do not qualify for a refund.
Your Satisfaction Is Our Priority
At Nexus AI Innovations, your satisfaction is paramount. We stand by the quality of our IT services and AI-driven solutions. Our refund policy underscores our commitment to delivering exceptional results and ensuring transparency and fairness in all our interactions.
Refund Policy for Courses
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and address any inquiries you may have.
Contact Information
Email: inquiries@nexusaiinnovations.com
Phone: +(91) 863-957-0793